Privacy
Privacy
Yes, if any of these apply:
you have had dealings with my firm or my firm's clients
you have contacted my firm
your information is in documents or correspondence sent to or obtained by my firm
you have visited my firm's website.
Does your firm hold information about me?
If you are a client of my firm or a representative or beneficial owner of a client, my firm might seek to verify your identity for ‘Know Your Client’ purposes (KYC purposes). If you otherwise deal with my firm or my firm’s clients, my firm might also seek information about you where relevant to those dealings.
In both cases, this information might come from you, the client, others involved in the client matter, or public sources and search companies. Where your information is collected for KYC purposes, my firm will only use it to follow the law on money laundering and terrorist financing.
If you are involved in a call with my firm, then my firm might record the call to make a more accurate note of the discussion.
If you visit my firm's website, then website analytics give my firm your IP address and your type of device and browser but not your name or physical address.
My firm obtains documents and correspondence in the ordinary course of business. Information about you (particularly things like your name and contact details) might be included in these documents even though you have no direct dealings with my firm or my firm’s clients. My firm only uses this information where relevant to its legal services.
Why does your firm obtain information about me?
What does your firm do with my information, and what is the legal basis for this?
Where my firm uses your information for KYC purposes (see above) or to follow UK law, the legal basis for this use is ‘legal compliance’.
Outside of this, my firm uses personal information to provide legal services, to obtain goods and services for its business, and to deal with regulators and government. My firm has a ‘legitimate interest’ in undertaking these activities, and this is its legal basis for doing so.
My firm might use your information to market its legal services to you. My firm will stop doing this if you ask it to.
My firm does not sell your information or make it generally available. But my firm might share your information in these circumstances:
my firm deals with many organisations on client matters. Your information might be shared with these organisations where necessary for those client matters
if you are a client or you are a representative or beneficial owner of a client, then my firm might share your name, address, date of birth, and details of your ID documents with a search company to verify your identity
my firm uses the IT services of external companies. Some of these services (such as email hosting and data backups) involve the supplier holding personal information collected by my firm. My firm’s contracts with these suppliers do not allow them to use your information for their own purposes
my firm might be obliged to disclose your information under a law or court order
if my firm sells its business, then your information will be transferred to the new owner to enable the business to continue.
Does your firm share my information with anyone else?
Does your firm transfer my information outside the UK?
My firm's office and IT equipment are in the UK.
My firm's email service is provided from Germany by Mailbox.org, and my firm's data storage is provided from Sweden by Storegate. Both Germany and Sweden are recognised by the UK as having an adequate level of data protection law.
How long does your firm retain my information?
My firm deletes its files for each matter 10 years after the last relevant activity.
Where you are a client or you are a representative or beneficial owner of a client, then my firm deletes your KYC information 5 years after the end of the last matter.
Each recording of a call is deleted within 60 days.
You have several legal rights, including:
you can ask my firm to give you a copy of your information, and further details about my firm’s use of your information
you can ask my firm to correct any inaccuracies in your information
you can ask my firm to erase your information or to restrict its use of your information
you can object to my firm’s use of your information due to your particular circumstances.
Some of these rights might be subject to limitations or exceptions.
What rights do I have regarding personal data about me?
My name is Mark Robinson. I am a sole trader, and the data controller for my firm. I am responsible for my firm’s compliance with data protection laws.
You can complain if you have concerns about my firm’s use of your information or you think my firm has breached my data protection obligations.
Your complaint: if you have a complaint, please send it to mark.robinson@mrtips.co.uk.
Your email should include:
your name
details of your concern or how you think my firm has breached my data protection obligations
how you would like to see your complaint resolved.
Acknowledgement: within 7 days of receiving your complaint, my firm will send you an email confirming receipt. In my email, my firm will identify anything further needed from you to investigate the complaint.
Next steps: My firm will investigate your complaint without undue delay. Once complete, my firm will send you an email informing you of its conclusions and its proposals for resolving your complaint.
My firm expects to complete most investigations within 14 days. If the investigation is complex, my firm will let you know when it expects to complete the investigation and will update you about any further delays.
Information Commission: If you are unhappy with the final response to your complaint (or how my firm handles your complaint), you can also complain to the Information Commission, which is the UK supervisory authority for data protection. The contact details for the Information Commission are:
post: Information Commission, Wycliffe House, Water Lane, Wimslow, Cheshire SK9 5AF
helpline: 0303 123 1113
website: https://ico.org.uk/make-a-complaint/data-protection-complaints/.
What if I have a complaint?