Both my firm and I are regulated by the Solicitors Regulation Authority (SRA). The SRA is an independent regulatory body responsible for protecting the public by ensuring that solicitors meet high standards. Among its functions, the SRA sets, monitors and enforces the standards for practising as a solicitor. These standards are described in the Solicitors' Code of Conduct (click here to view a copy).
Under the Solicitors' Code of Conduct, I owe my clients a duty to act always in their best interests and with integrity, and to advise them independently with a high standard of service.
In addition to the SRA, there are two other organisations responsible for solicitors in England and Wales:
Legal Ombudsman: this organisation investigates and resolves complaints from the public about solicitors. The Ombudsman is independent and impartial. You could approach this body for assistance if you had a complaint about my service that I failed to resolve.
The Law Society of England and Wales: this organisation represents and promotes the interests of solicitors.